Effective Date: 22-05-2025
Last Updated: 22-05-2025
Welcome to GroceNow!
Your privacy is important to us. This Privacy Policy explains how GroceNow (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use our mobile application, website, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
We may collect the following personal information:
Name, phone number, email address
Delivery address and location
Payment information (e.g., mobile money or card details)
Profile photo (optional)
We also collect:
Device type, OS, and unique identifiers
App usage data and browsing behaviour
IP address and location data for delivery and fraud prevention
We use your information to:
Process and deliver your grocery orders
Communicate order updates and promotional offers
Provide customer support
Improve app performance and user experience
Comply with legal obligations
We do not sell your data. However, we may share your information with:
Delivery partners (drivers/riders) for order fulfilment
Payment gateways to process transactions
Vendors and store partners, when necessary
Law enforcement or regulatory authorities, if required by law
We use industry-standard security measures to protect your personal information from unauthorised access, misuse, or disclosure. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
You have the right to:
Access, correct, or delete your data
Opt out of marketing communications
Request information about how your data is used
You can make these requests by contacting us via the details below.
Our website may use cookies to improve functionality and analyse usage. You can modify your browser settings to refuse cookies if you prefer.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
If you have any questions or concerns about this Privacy Policy, contact us at:
GroceNow Support Team
Email: info@grocenow.com
Phone: +256-757-769-707
Location: Kampala, Uganda
