GROCENOW PRIVACY POLICY
Last Updated: December 11, 2025
GroceNow (“GroceNow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers, delivery partners, vendors, and other users of our website, mobile application, and related services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when using GroceNow.
1. Information We Collect
When you use GroceNow, we may collect information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- Delivery address
- Account and profile information
- Order and purchase information
- Payment-related information
- Customer support messages
- Reviews, ratings, and feedback
- Delivery instructions
We may also automatically collect certain technical information when you use our website or application, including device type, operating system, browser information, IP address, application activity, login information, and other diagnostic data.
Where necessary for delivery services and where permitted by your device settings, GroceNow may also collect location information to help determine delivery locations, improve delivery accuracy, and provide location-based services.
2. How We Use Your Information
GroceNow may use personal information to:
- Create and manage user accounts.
- Process grocery and other product orders.
- Arrange and complete deliveries.
- Process and verify payments.
- Send order confirmations and delivery updates.
- Communicate with customers regarding their orders.
- Provide customer support.
- Detect and prevent fraud, misuse, or unauthorized activity.
- Improve our website, application, products, and services.
- Analyze service performance and customer experience.
- Send promotions or marketing communications where permitted by law or with your consent where required.
- Comply with applicable laws, regulations, and lawful government requests.
3. Payment Information
Payments made through GroceNow may be processed by third-party payment service providers.
Depending on the payment method used, payment providers may collect information necessary to complete the transaction. GroceNow does not necessarily store complete debit card, credit card, bank, or mobile-money credentials on its own systems.
Payment information is handled according to the security practices and privacy policies of the applicable payment provider.
4. Location Information
Certain GroceNow services may require access to location information, particularly when customers request delivery.
Location information may be used to:
- Identify or confirm delivery locations.
- Connect customers with available delivery services.
- Help delivery personnel navigate to customers.
- Estimate delivery distances and times.
- Improve delivery accuracy and service performance.
Users may control certain location permissions through their device settings. Disabling location services may affect some features of GroceNow.
5. How We Share Information
We do not sell your personal information for money.
We may share information where reasonably necessary to operate GroceNow, including with:
- Delivery partners or riders.
- Stores, supermarkets, merchants, or vendors fulfilling your order.
- Payment processors.
- Technology and hosting providers.
- Customer-support service providers.
- Analytics and security providers.
- Professional advisers where necessary.
- Government authorities or law-enforcement agencies when required by applicable law.
Delivery partners and merchants should receive only the information reasonably necessary to fulfill or deliver an order.
6. Data Security
GroceNow takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can guarantee absolute security. Users are responsible for keeping their passwords, verification codes, and account credentials confidential.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal, accounting, and regulatory requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
8. Cookies and Similar Technologies
Our website and related services may use cookies and similar technologies to remember user preferences, maintain login sessions, understand how our services are used, improve performance, and provide relevant functionality.
Users may be able to control cookies through their browser settings. Disabling certain cookies may affect the functionality of some GroceNow services.
9. Marketing Communications
Where permitted, GroceNow may send users information regarding promotions, discounts, new services, or special offers.
Users may opt out of promotional communications through available unsubscribe options or by contacting GroceNow. Service-related communications, such as order confirmations, security notices, and delivery updates, may still be sent when necessary.
10. Your Privacy Rights
Depending on applicable law and your location, you may have rights regarding your personal information, including the ability to request:
- Access to personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of certain personal information.
- Withdrawal of consent where processing relies on consent.
- Objection to or restriction of certain processing.
- Information about how your personal information is used.
Some requests may be subject to legal exceptions or record-retention requirements.
To submit a privacy request, contact GroceNow using the details provided below.
11. Children's Privacy
GroceNow is not intended for children who are not legally permitted to independently use online purchasing or delivery services in their jurisdiction.
We do not knowingly seek to collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we will take reasonable steps to remove it.
12. Third-Party Services
GroceNow may contain links to or integrate with third-party websites, payment providers, maps, analytics services, social networks, or other platforms.
Those third parties operate under their own terms and privacy policies. GroceNow is not responsible for the privacy practices of independent third-party services.
Users should review the privacy policies of third-party services they choose to use.
13. Legal Requirements
We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, regulation, court order, lawful government request, or legal process.
We may also process or disclose information when reasonably necessary to protect GroceNow, our customers, delivery partners, merchants, employees, or the public from fraud, security threats, or unlawful activity.
14. Changes to This Privacy Policy
GroceNow may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.
When material changes are made, we may provide notice through the GroceNow website, application, or other appropriate communication channels.
The updated policy will become effective on the date indicated at the top of the policy unless otherwise stated.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how GroceNow handles personal information, please contact us:
GroceNow
Email: info@grocenow.com
Phone: +256757 69707
Address: Nakanwanji Close, kibuli